Hilton Garden Inn Ocean City Oceanfront

We had a wonderful stay. The views were absolutely amazing. Just a quick walk to the beach. We chose this hotel because we travel with our dogs. Extremely dog friendly and accommodating. The staff noticed us struggling with our bags and immediately came out with a cart to help. It was a great value given the level of service. We will definitely be back.

The hotel itself is very nice and has beautiful views, but unfortunately, our experience was overshadowed by an unexpected parking charge.

At check-in, we were handed a parking pass, but we were never informed that parking would cost an additional $15 per day. The only charge we were made aware of was the $500 authorization hold. Had we known about the parking fee upfront, we could have made an informed decision about where to park, but finding out about the charge afterward was extremely frustrating.

Then, at check-out, we were simply handed a sheet of paper without any explanation. The employee didn’t say, “Here’s your receipt for parking” or explain what the paper was for at all. We had to figure out ourselves that we were being charged for parking. Where is the communication? This could have been so easily avoided by simply informing us at check-in and clearly explaining the charge at check-out.

I also find it ridiculous that, considering the amount you already pay to stay at the hotel, guests are then charged an additional daily fee just to park there. The fee itself is disappointing, but the lack of communication about it is what bothered me most.

While the hotel is nice, this experience would prevent me from staying here again. Guests should be clearly informed of all additional fees at check-in, especially something as basic as parking.

Upon arrival. Family..kids; hotel. Parking lot full. Didn't know where I was headed. Says the Hilton Garden Inn. Usually pretty decent for a local trip. The staff was friendly. Bag guy helped us with our bags to the room super friendly.
Here's where we lost it all....
Upon entering the room, I immediately notice all of the carpet stains, literally all over the floor. I suppose they expect most folks to not notice as the stains can blend with the textured designs of the carpet; not this detailed eye! The top sheet cover was stained, was shaggy with pulled threading all over it; the patio was dirty, bathroom shower curtain dirty and dingy; the bathtub faucet nearly off the wall, with a silicone adhesive to try and hold it together, meaning it will leak.
Immediately, the hubby went downstairs to complain.
While I wait in the rooms with the bags, I began stressing. Then, started searching on my own for something better. Then a knock on the door, and it was room service, coming to change the sheets. I show her the nasty comforter, she takes it off and says she would have to wash it and bring it back. While stripping off the sheets she calls me over and says ma'am I will have to strip the mattress pad too, it has a huge stain. Literally, IT DID! SHE WAS SORRY. I informed her it wasn't her fault. To which she leaves, takes some of the sheets, as the initial bedding she grabbed to change the covers, had mixed sizes.....by this time I'm about ready to go home.
Anyway young manager enters room with hubby, looks around, literally has no authority. I'm telling him, like fully stained flooring bedding isn't clean, shower curtain filthy.
Needless to say, we left. Sweet lady who tried to help never returned. She tried, bit its not her hotel.
Oh and I learned later, that this property IS NOT A HILTON RAN HOTEL!!!!PRIVATELY OWNED.